Smartek Support Services is an extension of our Managed Services. We provide an integrated set of self-enablement and assisted-support designed to provide one-on-one assistance to your End Users. Leveraging our user Support Services you can reduce the number of help desk support requests and shorten the duration of help desk calls to lower costs and improve the overall productivity and satisfaction of end users. And with the ability to avoid problems before they occur, you can simplify your support organization, better manage expenses by avoiding escalating costs associated with multiple service desks, and achieve greater system reliability and availability.
- 24/7 End User Support
- Customized Solutions
- Proactive Support
- Using our cloud service based application we:
- Manage updates
- Protect PCs from malware
- Proactively monitor PCs
- Provide remote assistance
- Track hardware & software inventory
- Set security policies
We are committed to making our expertise and resources available to help you confidently support your employees and end users for enhanced productivity and business growth. We leverage our global model to deliver quality and consistency; use proven, predefined solutions that help ensure success; and deliver exceptional, innovative capabilities that provide you with access to an industry-leading intellectual property portfolio.
- End User Application and Desktop Support
- One-On-One Support